CONTACT INFORMATION

Location

Area office - central Alberta

Main office - general inquiries

Area office - north Alberta

Departments

- Area administration
- Area operations
- New services and construction
- Outages and critical response

- Finance and administration
- Planning and design
- Legal and regulatory
- Standards and IT
- Office of the General Manager

Contact information

5803 42 St.
Innisfail, Alberta
Phone: 403-227-7535
Toll free: 1-877-527-4011
Fax: 403-227-7540

Mail to: P.O. Box 6199
5803 42 St.
Innisfail, Alberta
Phone: 403-227-4011
Toll free: 1-888-211-4011
Fax: 403-227-1007

4804 41 St.
Onoway, Alberta
Phone: 780-967-3340
Toll free: 1-888-627-4011
Fax: 780-967-3018

Electrical services

Who to call

Emergency services
- Power emergency
- Downed power line
- Contacted power line
- Power outage
- Tree on power line
- Work near power lines

CAREA's 24-hour answering service:
Innisfail area office: 403-227-7535 or 1-877-527-4011
Onoway area office: 780-967-3340 or 1-888-627-4011

Member services
- New services
- Service moves
- Transformer upgrades

CAREA planning and design services:
Innisfail area office: 403-227-7535 or 1-877-527-4011
Onoway area office: 780-967-3340 or 1-888-627-4011

Billing services
- Member account questions
- Connect or disconnect services
- Billing information inquiries

CAREA billing services:
Please call the main office at 403-227-4011 or 1-888-211-4011
If you have chosen a competitive retailer, you would need to contact the applicable company. For a list of registered retailers, you can visit the government's website at www.ucahelps.gov.ab.ca.